Shilpa Moghe

Serve as the main contact for customer inquiries. Manage order processing in SAP R/3 and SAP S/4HANA. Coordinate with production, sales, logistics, and finance to ensure timely order fulfillment. Resolve escalations, handle customer complaints, and ensure confirmed shipping dates are met. Validate sales prices, monitor customer demand, and drive process improvements. Maintain and update customer master data in the ERP system for efficiency and compliance.

• Serve as the central point of contact for all customer inquiries. • Oversee end-to-end order processing in Microsoft Dynamics. • Collaborate closely with the sales and production department to ensure efficient order fulfilment. • Monitor and manage order backlogs to ensure timely delivery. • Complaint management, including the processing of credit notes and returns (RMA).

• Holistic customer care - private and corporate customers • Visa order processing • Processing of customer inquiries and complaints • Coordination between sales, dispatch, and quality department • Coordination with various branches and consulates • Complaints and claims management • Process optimization through customer feedback and complaints

• Holistic customer care - private and corporate customers • Visa order processing • Customer advice by phone and email and in person • Processing of customer inquiries and complaints • Coordination with various branches and consulates • Complaints and claims management • Process optimization through customer feedback and complaints

• Lead and manage a team of 4 employees, focusing on training, development, and performance improvement. • Oversee the overall operation of the department to ensure smooth and efficient workflows. • Drive process improvement initiatives to enhance efficiency and service quality. • Coordinate cross-departmentally to align goals and streamline operations. • Manage and maintain accurate data to support decision-making and operational performance.

• Lead and manage a team of 18 employees, focusing on training, development, and performance enhancement. • Oversee the overall department operations with a focus on targeted process improvements to increase efficiency. • Handle problem-solving and manage escalations to ensure swift and effective resolution. • Coordinate cross-departmentally to ensure alignment and smooth operational flow. • Prepare and deliver reports, providing detailed analysis and drive continuous improvement. "

• Lead- Generation through Telemarketing (cold calling, Cross- und Upselling). • Processing of product inquiries • Holding Seminars and Presentations to provide information and advice on the various educational products • Customer care and advice

• Lead-Generation through Telemarketing (Cold Calling, Cross- und Upselling). • Processing of Product inquiries

Marketing

English Literature