Silvia Wieland

• Using empathy/positive language when answering questions while they’re browsing our website. • Helping customers find their ideal car. • Spotting opportunities to provide information that your customer may require at a later stage. • Dealing with requests between booking and pick-up using our CRBMS systems. • Conducting post-travel investigations after the rental has finished. • Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.

• Welcome guests in a polite and friendly manner • Coordinate seating for customers • Manage C&B set-ups • Manage guest queries in a timely and efficient manner • Comply with company brand standards • Strive to achieve departmental targets as part of the team • Ensure cleanliness of work areas • Assist other departments wherever necessary and maintain good working relationships

This job requires me to be very customer care focused as I work at very upscale events such as the Grand National, music festivals, cricket and football matches as well as many others. My main responsibilities were but not limited to: ticket checking, directing patrons, crowd monitoring, hospitality and providing general guidance to the public.