Simone Miele
Werdegang
Berufserfahrung von Simone Miele
- 1 year and 5 months, Sep 2012 - Jan 2014
Service Delivery Manager
Service Delivery Manager IBM Czech Republic spol. s r.o.
Project/ Service Manager with skills and experience covering key areas of IT Delivery, such as project deployment, operations and service delivery management.
- 6 months, Apr 2012 - Sep 2012
Senior Client Support Manager (CSM) for IMT Italy
IBM Czech Republic spol. s r.o.
Ensure a focus on the client (via the account teams) to achieve good customer satisfaction ratings Provide a focal point in the GDC location for service management for the accounts Ensure end-to-end ownership of problem and tickets within the GDC so the account team has only one person to deal with and not multiple interlocks Coordinate problem resolution within the IDC when it spans multiple internal groups within the IDC or x-IDC locations on behalf of the client/account team
- 1 year and 3 months, Feb 2011 - Apr 2012
Client Support Manager
IBM Czech Republic spol. s r.o.
CSM for IMT Italy Overall.
- 6 months, Sep 2010 - Feb 2011
Shift Leader, IT Operator
IBM Czech Republic spol. s r.o.
Shift Leader for Command Center (CC2) for IMT Italy
- 1 year and 3 months, Jul 2009 - Sep 2010
First line IT Operator
IBM Czech Republic spol. s r.o.
Command Center Operator (CC2) for IMT Italy
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
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