Sophia Fraga Andrade

Market research for products proposition development. Develop financial reports with semester results. Support on the organization of the international organizational entities networks’ events. Assist management with forecasting, developing and executing policies and procedures. Create presentations for projects initiated by the management team. Develop marketing materials for GLH communication. Assist the department planning for 2017 and 2018.

Mapped internal risks and created and implemented controls in processes. Reviewed and tested controls. Executed the analytical risk assessment. Headed the certification of internal controls through the requirements of the Sarbanes-Oxley Act. Developed the reports with results of the certification process of the Sarbanes-Oxley Act. Supported the external auditors during the process of control test for the Sarbanes-Oxley audit. Produced reports regarding the results of the area.

Tracked complaints cases from customers until its solution. Measured the levels of complaints and their origins. Monitored and evaluated customer service performed by call center. Conducted daily reports with indexes for operational control.

Negotiated and prepared contractual clauses. Revised international contracts. Prepared and submitted receipts of payments to authors.

Supported activities of the Sales Department. Negotiated and quoted proposals to events and groups hosting.

Led administrative activities. Executed customer service activities. Conducted daily reports on the performance of the area.

International management