Sophie Clary

- working hand in hand with the Head of Customer Happiness to improve our processes and plan customer service 2.0. - supporting the teamlead in decisions taking for daily business

I helped customers in an emergency situation abroad, in agreement with their medical insurance policy. I also coached and helped teach a team for 7 weeks. • call center and administration duties • flight changes and repatriations organization • communication (insured, travel agent, hospitals, insurance etc) in all languages • prioritization, complaints management • multi-tasking (incoming calls and ongoing cases), working fast and efficiently in stressful situations • flexibility (time and task shifts)

Correction and translation of newsletters, communication with members of the community (customers’ service) per email as well as through the website, moderation, organisation of events or campaigns etc.

English language, literature and civilisation