Natacha Sika

Bis 2023, Sale agent remote, Homechannel24 Gmbh

Fähigkeiten und Kenntnisse

Communication
Coping
Documentation
Customer Interaction
English
Customer Relationship Management (CRM)
French
Customer Service
German
Customer Service Management
Multilingual Communication
IELTS
Data analysis and reporting
Organization Skills
Diversity
Intercultural Communication
Problem Solving
Leadership
Project Coordination
Management
Public Speaking
Market Research
Microsoft Office

Werdegang

Berufserfahrung von Natacha Sika

  • 11 Monate, Mai 2023 - März 2024

    Sales Agent

    Homechannel24 Gmbh

  • 5 Monate, Juli 2023 - Nov. 2023

    Sale agent remote

    Homechannel24 Gmbh

    • Conducted personalized, solution-oriented sales calls • Trained new team members and enhanced product knowledge • Advised clients based on individual needs and trends

  • 6 Monate, Juni 2023 - Nov. 2023

    Sale agent

    Homechannel24 Gmbh

  • 5 Monate, März 2023 - Juli 2023

    Customer Service Agent

    Octopodo GmbH

  • 6 Monate, Jan. 2023 - Juni 2023

    Student Staff

    Octopodo GmbH

    Managed travel inquiries, bookings, and customer communication. Improved booking workflows and ensured accurate documentation. Provided multilingual customer support (EN/FR/DE).

  • 6 Monate, Juni 2022 - Nov. 2022

    Promoter

    InStaff / Commerzbank / Various Events

    Represented brands at trade fairs and events. Conducted product presentations and customer engagement. Ensured professional service and brand representation.

  • 1 Jahr und 11 Monate, Jan. 2020 - Nov. 2021

    Customer Service Manager

    hello.de

  • 1 Jahr, Apr. 2020 - März 2021

    Student Staff

    StudiTemps GmbH

    Handled customer inquiries and updated CRM customer data. Supported administrative and operational tasks. Ensured accurate documentation and follow-up.

  • 6 Monate, Okt. 2019 - März 2020

    Student Staff

    hello.de

    Analyzed and processed customer cases to support sales operations. Identified fraud cases and contributed to quality control. Prepared customer and market analysis reports.

  • 8 Monate, Juni 2018 - Jan. 2019

    Service Specialist

    Dormero Hotel

    Coordinated daily service operations and supervised team members. Handled cash management and quality control. Ensured customer satisfaction in a fast-paced environment.

Ausbildung von Natacha Sika

  • 3 Jahre und 9 Monate, Okt. 2019 - Juni 2023

    Bachelor of Arts - BA

    Berlin School of Business & Innovation (BSBI)

    • Completed coursework in business strategy, marketing, finance, and economics • Participated in academic project: Business Plan Development (10/2021 – 01/2022) • Developed intercultural and leadership skills

  • 4 Jahre und 6 Monate, 2019 - Juni 2023

    Bachelor's degree

    Berlin School of Business & Innovation (BSBI)

    I am also fluent in French and German

Sprachen

  • Französisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    B1-B2 (Gute Kenntnisse)

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