Sorin Teco
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sorin Teco
- Bis heute 5 Jahre und 11 Monate, seit Aug. 2019
IT End-User Support Department Manager
BCR ERSTE
Leading a team of 50 people into delivering high quality IT Support Services
- Bis heute 10 Jahre und 8 Monate, seit Nov. 2014
IT ServiceDesk and User Management Department Manager
TELEKOM ROMANIA MOBILE TELECOMMMUNICATIONS - Member of Deutsche Telekom A.G.
- managed Capex expenditures of 500K EUR per year - managed Opex expenditures of 200K EUR per year - led a team of 20 support system engineers - promoted development of IT solutions to fit to internal business requirements - communicated effectively across the organization towards building excellent relationships that lead to focused and productive project teams - effectively empowered internal resources in a collaborative approach - implementation of IT ServiceDesk IVR
- 10 Monate, Jan. 2014 - Okt. 2014
IT Help Desk and User Support Department Manager
COSMOTE RMT S.A. (Member of Deutsche Telekom A.G.), Bucharest
- led End-to-End the activity of the Helpdesk and User Support Department for COSMOTE Romania - effectively managed Service Desk Activity with Romtelecom Counterpart - managed the relationships at all executives levels, - defined, delivered and improved ITIL compliant processes for COSMOTE-Romtelecom operational framework - planned, coordinated and controlled joined COSMOTE-Romtelecom End-User related IT Projects
- 6 Jahre und 11 Monate, Feb. 2007 - Dez. 2013
Team Lead of IT Help Desk and User Support Office
COSMOTE RMT S.A. (Member of Deutsche Telekom A.G.), Bucharest
- fully managed activities of the IT Helpdesk - assured continuous availability of end-user IT specific equipment; - assured delivery of L1 technical assistance and support - contributed to creation of end-user manuals - submitted optimal solutions for the configuration and operation of end user IT equipment - administered the company’s IT Ticketing System - implemented IT Projects like end-user relocation - managed recruiting process along with HR - performed appraisal of activity performance
- 1 Jahr und 2 Monate, Dez. 2005 - Jan. 2007
Senior IT Helpdesk Specialist
COSMOTE RMT S.A. (Member of Deutsche Telekom A.G.), Bucharest
- assured technical assistance and IT support for end-user computing - assured training for using various corporate applications GUI - configured, tested, installed, supported, and maintained end-user IT Equipment - received, identified, analyzed and solved IT related issues from internal end-users in order to meet the agreed support SLAs - installed, maintained and troubleshooted:MS Windows Operating System, MS Office Suite, MS Antivirus - created and maintained OS deploy images for PCs and Laptops
- 4 Jahre und 5 Monate, Juli 2001 - Nov. 2005
IT Specialist
CosmoromS.A. - Mobile subsidiary of Romtelecom S.A., Bucharest
- installed and maintained MS Windows Operating System - installed and maintained MS Office Suite
Ausbildung von Sorin Teco
- 7 Monate, Mai 2008 - Nov. 2008
Project Management
CODECS - Bucharest
- 3 Jahre und 11 Monate, Okt. 1995 - Aug. 1999
Management
Economics Academy - Bucharest
Sprachen
Englisch
Fließend
Französisch
Grundlagen
Deutsch
Grundlagen
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