Soumita Mitra

1)ServiceNow Portal and Catalog Development (Instance-San Diego): Client:Lufthansa Description: New Catalog development and portal enhancements 2)Enhancement and Defect fixes to existing ServiceNow Instance(Rome) Client: Kyndryl Internal business

1)Scratch Implementation of ITSM module and Integrations(New York) Client: Olympus 2)Applications onboarding using Service Mapping ,Pattern Designer(Madrid) Client: Northern Trust 3)Enhancement and Defect Fix to the Existing Service Now environment(Instance - London) Client: NiSource 4)ServiceNow Portal and Catalog Development(Instance-Jakarta): Client: Ingredion 5)ServiceNow Catalog Development(Instance-Jakarta): Client: UCQ

Worked on ticketing tool called HPSM

• Implemented complex scripts for multiple functionalities like auto close interaction/incident, along with working on Clocks, macros, document engine, wizards. • Developing new tables and using triggers to update them based on certain conditions. • Backup and Restore of data • Worked on customizing Service Desk, Incident Management and Service Catalog. • Analyzing requirements & building up the solutions. Interacted with onsite folks to discuss the requirements and the developed solutions.