Soumita Mitra
Bis 2023, ServiceNow Senior Lead/Architech, Kyndryl
Frankfurt am Main, Deutschland
Über mich
13 years of experience in Design, Coding, Testing, Implementation, Maintenance and Support of providing integrated organization wide business solutions within the IT infrastructure as a ServiceNow Senior developer along with customizing of the tools like HP Service Manager, HP Project and Portfolio Management, HP Connect-IT based on ITIL best practices.
Werdegang
Berufserfahrung von Soumita Mitra
3 Jahre und 4 Monate, Sep. 2020 - Dez. 2023
ServiceNow Senior Lead/Architech
Kyndryl
1)ServiceNow Portal and Catalog Development (Instance-San Diego): Client:Lufthansa Description: New Catalog development and portal enhancements 2)Enhancement and Defect fixes to existing ServiceNow Instance(Rome) Client: Kyndryl Internal business
1)Scratch Implementation of ITSM module and Integrations(New York) Client: Olympus 2)Applications onboarding using Service Mapping ,Pattern Designer(Madrid) Client: Northern Trust 3)Enhancement and Defect Fix to the Existing Service Now environment(Instance - London) Client: NiSource 4)ServiceNow Portal and Catalog Development(Instance-Jakarta): Client: Ingredion 5)ServiceNow Catalog Development(Instance-Jakarta): Client: UCQ
Worked on ticketing tool called HPSM
• Implemented complex scripts for multiple functionalities like auto close interaction/incident, along with working on Clocks, macros, document engine, wizards. • Developing new tables and using triggers to update them based on certain conditions. • Backup and Restore of data • Worked on customizing Service Desk, Incident Management and Service Catalog. • Analyzing requirements & building up the solutions. Interacted with onsite folks to discuss the requirements and the developed solutions.
Sprachen
Englisch
Fließend