Stéphanie Chevalier (She/Her)

• Conduct market and data research on internet and e-commerce • Analyze and compile statistical data to produce specialized content products • Infographics editor •Provide trainings to student assistants

• Design project proposals, screeners, moderation and interview guides • Moderate online and face-to-face qualitative research studies • Collect, analyze, and interpret data, presenting findings in a final written report • Collaborate with external partners during the entire project execution process • Monitor research industry trends, innovations, and tech advances influencing the market

• Conduct market and statistical data research on a range of industry sectors • Analyze and compile statistical data to produce specialized content products • Organize recruitment and onboarding process of new team members • News monitoring and trend-watching

Act as a focal point to team inquiries, requests, and relevant matters Assign, delegate and follow up team tasks Establish talent management objectives to ensure compliance with the organization’s objectives and update policies, procedures, methods, and guidelines Oversee the team operations and backup team members when necessary Represent the team in internal and external meetings and events Work in coordination with other departments and team members

Support the department by determining current staffing needs and anticipating future ones Develop talent acquisition strategies and assist in the creation of hiring plans Conduct interviews and participate in selection processes (Skype interviews or calls) Search and help manage recruitment channels to deliver high quality candidates Outreach and advertising in coordination with the Fundraising and Public Relations department Design impact assessment reports to identify results and areas of improvement

• Act as main point of contact for customers, handling inquiries via phone and email • Provide accurate and complete information to resolve product and service problems • Follow up on cases and keep recorded interactions up-to-date • Guide new team members on how to successfully provide quality support • Communicate and coordinate with internal departments to maintain the best standard of service

• Assist the Editorial team in the development and publication process of high-quality interactive e-learning language programs • Manage day-to-day operational aspects regarding the production of multi-faceted online content • Proofread texts and edit scripts for audio and video content • Research and select engaging educational content for the website

• Conduct detailed country desktop research and daily press monitoring on organized crime in Latin America and the Caribbean • Translate regular briefs, analysis and investigations  • Manage online content and social media channels

DAAD Scholarship

Practical focus: Project Cycle Management & Logical Framework Approach