Steven Williamson

• Teaching English for 2-6-year-old children. • Ensuring the curriculum is followed as set down by the school board. • Produce student assessment reports and journals allowing parents to follow their child’s progression

• Teaching English and Maths for 4-6-year-old children. • Ensuring the curriculum is followed as set down by the school board. • Produce student assessment reports and journals allowing parents to follow their child’s progression. • Teaching Cambridge to Interest classes.

• Inlingua Language Certificated Trainer. The Inlingua method focuses on oral understanding foremost. In the inlingua method, students only use the target language and keep their textbooks closed for most of the class time. • Lesson planning, preparation and delivery of scheduled classes following the Santis curriculum and methodology in class. Teach all levels of the primary curriculum of General English across 6 levels. • Preparation courses for TOEFL, TOEIC and IELTS

• Strategically planned the successful completion of a sales training program to develop in-depth knowledge and techniques. • Collaborated with the VP of Sales to define, roll-out and maintain a world-class sales culture focused on achieving goals and results. • Developed empowerment plans with sales leaders to motivate and drive the performance of the wider EMEA sales team.

• Responsible for standardised reporting and master data management in EMEA to safeguard the integrity of business-critical data. • Created operational excellence for the regional master data management organisation, focusing on customer, vendor and material domains. Conducted detailed analysis of operations to identify areas for continuous improvement, process simplification and optimisation.

• Supported the EMEA sales organisation to ensure that the correct and precise quotes for the customers were prepared to align with the region’s overall sales targets. • Developed, staffed and managed the EMEA-specific sales support team. Built relationships based on trust, actively helped team members to grow into new roles and assured open and free flowing communication. • Fostered cross-functional and cross-divisional communication by creating efficient networks across the organisation.

• Managed service providers to perform benchmarking and implement best practices utilising reporting tools. • Executed logistics initiatives that focus on transportation, warehousing, inventory and international trade compliance to ensure maximum cost savings of 8-10% per annum by renegotiating rates with suppliers.

• Designed and Implemented new products such as a reverse logistics model to further improve on an operational and commercial level due to the pricing requirements. Lead and supported business development projects.

• Ensured the customer requirements were met with the SLAs and KPIs put in place by the organisation. • Managed and staffed a team responsible for delivering efficient services to the Customer Supply Chain by streamlining business processes for the client base. • Ensured client satisfaction in regards to our warehousing and transportation solutions with approximately 80 Million Euros of inventory value.

• Developed and maintained an effective Service Parts Centre (SPC) network and same day delivery network for countries within EMEA. • Managed and maintained KPIs and SLAs to improve cost effectiveness through training and monitoring results. • Supported Quarterly Business Reviews on an Operational level to provide and implement new or bespoke client solutions.

• Responsible for the booking, billing and backlog of orders placed for the EMEA clientele valued at $300M per annum. • The implementation of a centralised Transaction Centre for EMEA saving $10M a year. • Managed and implemented the new processes for Order Management. • Lead and managed a large team of international operational analysts.

• Ensured timely collections from clients in EMEA. • Maintained a low DSO (Daily Sales Outstanding) for the region of 55 days.

• Managed the domestic and international credit accounts and receivables valued at $100 million. • Hired and managed a team of 3 credit analysts. • Expertise with Letters of Credit.