Suhyun Shin

Problem-solving skill •Provided an excellent customer experience through call and email inquiries. Fast diagnose the potential issues and solve them efficiently or guide the customer for self-help. Partnership Management & Teamwork •Maintain good partnerships and routine communication with OTA and aviation-related partners, such as Booking.com, Kiwi, GDS etc. Leadership & Team Development •Duty for newbie training by providing case study courses and coaching the new hiring agents for work procedures.

Human Resource Management •Work closely with the high management and cross-team leaders to develop the HRM strategy plan. •Conducted the payroll distribution and monthly reconciliation process for all payroll, severance pay, and tax-related tasks. Strategy Planning for the Corporate Welfare •Develop the company compensation and corporate welfare strategies for various business units through the analysis of the industry.

ᆞHandled Customer (Contact center and Store) ᆞCustomer satisfaction trainer. (Store employee training). ᆞCreated training book