Suprabha suman

Experienced ITSM Consultant with 7 years of expertise in ITIL-aligned service management, specializing in Incident, Problem, Change, Asset, Risk, Release, and Vendor Management. Proficient in ITSM tools like ServiceNow, Jira, and Datadog, ensuring efficient service delivery and continuous improvement. Skilled in process optimization, root cause analysis, and IT risk mitigation to enhance operational efficiency.

As an ITSM Consultant, I am responsible for the effective implementation, optimization, and governance of IT service management processes aligned with ITIL best practices. My role spans multiple ITSM domains, including Incident, Problem, Change, Asset, Vendor, Risk, and Release Management, ensuring a holistic approach to service excellence.

As an ITSM Quality Analyst, I have been responsible for analyzing incidents, problems, and changes to ensure process adherence, efficiency, and continuous improvement within the organization. My role involves conducting in-depth reviews, identifying trends and root causes, and providing actionable insights to enhance service quality.