Supriya Sawane

-Onsite coordinator of the production support team of the underwriting application for various lines of business built on Pega BPM platform -Propose & implement enhancements to make the user experience better -Analysis of the issues reported to identify the pain points for daily business activities and propose solutions for them -Analyze the application usage to understand user trends from different demographics combined with the issues reported from specific demographic to provide a specialized solution

- Team lead supporting the order management application built on Pega BPM platform. - Apply monitoring solutions for evaluating the critical business times. - Propose and implement the solutions to better application productivity by improving application performance.

-Analyse the everyday activities of the L2 business support team & provide solutions to achieve benefits in work hours, reduced call efforts. -Propose and implement solutions involving multiple systems to reduce calls from L1 to L2 teams, improve the communication between L1, L2 & L3 teams. -Reports for potential future issues & take pre-emptive measures to avoid the subsequent revenue loss. -Cost saving of 250k €/year were proposed

- Work closely for the critical commercial accounts of the client. - Monitor the billing and payment processes for these accounts. - Pre-emptively detect and resolve the issues to save the potential revenue loss for the client. - SDLC activities for the billing and payments projects.