Susanne Fries-Palm

Angestellt, Chief Customer Officer, Yonder AG
Abschluss: Master of Science, Henley Business School
Zürich, Schweiz

Fähigkeiten und Kenntnisse

Change Management
Customer Experience
Project Management
Business Development
Finance
HR
IT
Administration
Marketing Strategy
Support Processes
Telecommunication
Organization Projects
Internal Audit
Audit
Transformation
Management
Strategy
Technical Services
Team Management
Microsoft Office
Negociation
Communication
Training
Risk Assessment
Support
Englische Sprache
Beratung
Leadership
Leading Positive Change
Analytical Skills

Werdegang

Berufserfahrung von Susanne Fries-Palm

  • Bis heute 4 Jahre und 7 Monate, seit 2021

    Chief Customer Officer

    Yonder AG

    Yonder offers an easy-to-use content management solution for any industry and use-case called Yonder Mind. With our roots in aviation, we are well accustomed to highly regulated industries. Our solution is designed with the end-user in mind while still fulfilling the highest compliance and availability requirements. Responsibilities: - Onboarding Process - Entire service delivery - Customer Service - Customer Projects - Balancing customer requests, timelines and resources in multiple projects

  • 1 Jahr und 2 Monate, 2021 - Feb. 2022

    Chief Operating Officer (COO)

    slavefreetrade®, Geneva

    slavefreetrade - Made in Freedom™ The world's first Rightstech NGO. We are building the world’s first tech-enabled, primary-source intelligence based B2B2C human rights compliance platform to enable organizations to deliver their social sustainability goals, in real-time, all the time and to drive conscious consumption amongst ethical-minded consumers. - Define, develop and deploy all operational processes - Set up and develop the Operations Team - Assessment of our members' Working Conditions

  • 2017 - 2020

    Chief Financial Officer (CFO)

    Bien-Air Dental SA

    Bien-Air is a Swiss company founded in 1959, well known for developing and manufacturing instruments for the various fields of dental medicine. Renowned for the quality of its products, the goal is to simplify the day-to-day work of practitioners. Products by Bien-Air have been the recipient of the Best in Class award over the past years. Responsible for all Finance, Human Resources, IT and Security/Building Functions. Supporting development, digitalization and customer focus in the organization.

  • 2014 - 2016

    Director Customer Service Europe

    MSA - The Safety Company

  • 2010 - 2013

    Head of Quality Management Business & Carrier Customers

    DTTS GmbH

  • 2004 - 2010

    Senior Expert Audit Manager

    Deutsche Telekom AG
  • 2003 - 2004

    Head of Staff Operations, Field Service

    Customer Service Branch Office

  • 2002 - 2003

    Head of Service Operational Support

    Service Branche Office Bonn

  • 2000 - 2002

    Head of Service Support

    Branch Office Köln/Bonn

  • 1998 - 2000

    Assistent Director, Audit Department

    Deutsche Telekom AG
  • 1995 - 1998

    Auditor

    Deutsche Telekom AG
  • 1990 - 1995

    Underwriter

    Gerling Konzern Speziale Kreditversicherungs AG

Ausbildung von Susanne Fries-Palm

  • 2006 - 2010

    Marketing

    Henley Business School

    Strategic Marketing Leadership

  • 1991 - 1994

    Business Economics

    "Staatl. anerkannte Wirtschaftsfachschule Fachrichtung Außenhandel"

    Foreign Commerce

  • 1988 - 1990

    Insurance

    Gerling Konzern

    Credit Insurance

  • 1986 - 1988

    English / French

    Chamber of Industry and Commerce

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Fließend

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