Andreas Urban

Making things happen at Speexx

Leading operations strategy, customer relationships/retention/satisfaction with teams in 7 locations: P&L/budgeting responsibility for customer success and delivery operations Setting up pre-sales consulting team contributing to >50% win rate Building up technology partnerships with HCM providers (SAP, Oracle, etc) Leading all external certification, audit and compliance programs (ISO, AZAV, TISAX, CSR, GDPR) Spearheading development and introduction of a Learning as a Service (LaaS) business model

Building up and leading a global team of project managers, language coaches and support specialists delivering language learning technology solutions and rollout/LMS/TMS/Recruiting System integrations. Strategic sourcing and development of service components, tools and workforce. Responsible for various organizational development projects: social collaboration and training tool for employees and partners, help desk system (Zendesk), HRMS (BambooHR, CSOD), Office 365 and Microsoft Dynamics CRM.

Leading the Munich-based team of Project Managers responsible for blended learning projects across Germany, Austria and Switzerland.

Managing corporate accounts and blended learning projects. Developing and implementing online learning solutions for large organizations in the DACH region. Responsible for roll-out, budget control, stakeholder management and project success.

Voluntary work for non-profit organization.

Wirtschaftsinformatik Finanzierung Marketing