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Susanne Pletscher

Professional Project Manager (SAFe, PMP, PSM 1, PSPO 1)

Angestellt, Senior Project Leader, IKEA Supply AG
Abschluss: Master of Arts in Economics, Université de Fribourg (Switzerland),
Pratteln, Schweiz

Fähigkeiten und Kenntnisse

Projektmanagement
Leadership
Kommunikation
Project management
IT-Projektmanagement
Customer Experience Management
Softwareentwicklung
Agile
Implementierung
Change Management
Management
Qualitätsmanagement
Business Development
Communication
Finance
Supply Chain
Strategie
Analyse
Business Analytics
Customer
Sustainability
Digitalisierung
Digitale Transformation
Omnichannel
Controlling
Project Management
Team leadership
Teamleitung
Scaled Agile Framework
Agile Methods
Scrum
MS Office
Wirtschaftswissenschaften
Operations Management
Business Process Management
Software-Projekt
Technisches Projektmanagement
Microsoft Excel

Werdegang

Berufserfahrung von Susanne Pletscher

  • Bis heute 3 Jahre und 2 Monate, seit Apr. 2022

    Senior Project Leader

    IKEA Supply AG

    Steering and coordinating the implementation of agile ways of working and the transformation towards a product-based portfolio across IKEA Supply.

  • 3 Jahre und 8 Monate, Sep. 2018 - Apr. 2022

    IT Project Manager

    IKEA Supply AG

    Management of technical projects in the area of Data & Technology and Wholesale Finance. Delivering technical solutions to enable the automation of business processes and to support the digital transformation of the company. Core tasks: Leadership of cross-functional teams; Planning and Management of budgets and schedules, Risk Management, Stakeholder Management; alignment with process leaders around ways of working and governance; change management & communication

  • 1 Jahr und 11 Monate, Nov. 2016 - Sep. 2018

    Multichannel Transformation Manager

    IKEA AG

    Business development through the implementation of globally developed Multichannel solutions in Switzerland. Organizing the successful interplay of traditional sales channels (cash & carry) with new ones (E-Commerce). Direct team leadership.

  • 1 Jahr und 2 Monate, Sep. 2015 - Okt. 2016

    Global Operations Manager (acting)

    IKEA Supply AG

    Responsible for a global team of experts who supports the countries in the implementation and operation of last mile and service solutions. Logistics & Supply Chain development. Customer Insight. Direct team leadership. Matrix responsibility.

  • 3 Jahre, Sep. 2012 - Aug. 2015

    Global Retail Quality Manager

    IKEA Retail Services AB

    Globally responsible for the Quality work in the Retail part of IKEA. Development of global strategies. Business Implementation. Customer Insight. Customer Care. Matrix responsibility for 24 countries.

  • 2 Jahre und 1 Monat, Aug. 2010 - Aug. 2012

    Project Leader Quality

    IKEA Retail Services AB

    2010-2011: Development & Implementation of new Quality reporting structures in Austria and Switzerland. 2011-2012: Development & Implementation of new Quality reporting structures worldwide. Customer Insight. Customer Care. Direct team leadership. Matrix responsibility.

  • 2 Jahre, Sep. 2008 - Aug. 2010

    Recovery Manager

    IKEA Klagenfurt

    Asset Recovery & bottom line improvement. Sales & Customer Care. Direct team leadership. Acting as Matrix function to all Store Recovery Managers in Austria.

  • 1 Jahr und 7 Monate, Feb. 2007 - Aug. 2008

    Business Navigation Trainee

    IKEA Austria GmbH

    Hands-on education in the area of Business Navigation, Finance and Administration at IKEA Stores and the Country head quarter of Austria.

  • 2 Monate, Aug. 2004 - Sep. 2004

    Intern

    European Parliament

Ausbildung von Susanne Pletscher

  • 1 Jahr und 11 Monate, Aug. 2004 - Juni 2006

    Economics

    Université de Fribourg (Switzerland),

  • 10 Monate, Sep. 2003 - Juni 2004

    Economics and Social Studies

    Université d'Aix-Marseille (France)

  • 9 Monate, Sep. 2002 - Mai 2003

    Economics and Social Studies

    Université de Sherbrooke (Canada)

  • 1 Jahr und 11 Monate, Sep. 2000 - Juli 2002

    Economics

    Universität Osnabrück (Germany)

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Fließend

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