Susanne Pletscher
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Susanne Pletscher
- Bis heute 3 Jahre und 2 Monate, seit Apr. 2022
Senior Project Leader
IKEA Supply AG
Steering and coordinating the implementation of agile ways of working and the transformation towards a product-based portfolio across IKEA Supply.
- 3 Jahre und 8 Monate, Sep. 2018 - Apr. 2022
IT Project Manager
IKEA Supply AG
Management of technical projects in the area of Data & Technology and Wholesale Finance. Delivering technical solutions to enable the automation of business processes and to support the digital transformation of the company. Core tasks: Leadership of cross-functional teams; Planning and Management of budgets and schedules, Risk Management, Stakeholder Management; alignment with process leaders around ways of working and governance; change management & communication
Business development through the implementation of globally developed Multichannel solutions in Switzerland. Organizing the successful interplay of traditional sales channels (cash & carry) with new ones (E-Commerce). Direct team leadership.
- 1 Jahr und 2 Monate, Sep. 2015 - Okt. 2016
Global Operations Manager (acting)
IKEA Supply AG
Responsible for a global team of experts who supports the countries in the implementation and operation of last mile and service solutions. Logistics & Supply Chain development. Customer Insight. Direct team leadership. Matrix responsibility.
- 3 Jahre, Sep. 2012 - Aug. 2015
Global Retail Quality Manager
IKEA Retail Services AB
Globally responsible for the Quality work in the Retail part of IKEA. Development of global strategies. Business Implementation. Customer Insight. Customer Care. Matrix responsibility for 24 countries.
- 2 Jahre und 1 Monat, Aug. 2010 - Aug. 2012
Project Leader Quality
IKEA Retail Services AB
2010-2011: Development & Implementation of new Quality reporting structures in Austria and Switzerland. 2011-2012: Development & Implementation of new Quality reporting structures worldwide. Customer Insight. Customer Care. Direct team leadership. Matrix responsibility.
- 2 Jahre, Sep. 2008 - Aug. 2010
Recovery Manager
IKEA Klagenfurt
Asset Recovery & bottom line improvement. Sales & Customer Care. Direct team leadership. Acting as Matrix function to all Store Recovery Managers in Austria.
Hands-on education in the area of Business Navigation, Finance and Administration at IKEA Stores and the Country head quarter of Austria.
- 2 Monate, Aug. 2004 - Sep. 2004
Intern
European Parliament
Ausbildung von Susanne Pletscher
- 1 Jahr und 11 Monate, Aug. 2004 - Juni 2006
Economics
Université de Fribourg (Switzerland),
- 10 Monate, Sep. 2003 - Juni 2004
Economics and Social Studies
Université d'Aix-Marseille (France)
- 9 Monate, Sep. 2002 - Mai 2003
Economics and Social Studies
Université de Sherbrooke (Canada)
- 1 Jahr und 11 Monate, Sep. 2000 - Juli 2002
Economics
Universität Osnabrück (Germany)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Fließend
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