Susanne Pletscher

• Leading a group of ~90 IT professionals, including engineers, product owners, project leaders, architects and organisational coaches. • Partnering with team leaders and department heads to secure functionally relevant recruiting and workforce planning, ensuring teams are resourced for current and future needs. • Overseeing performance management, salary reviews, and career development, aligned with Group IT strategies and departmental goals.

Steering and coordinating the implementation of agile ways of working and the transformation towards a product-based portfolio across IKEA Supply.

Management of technical projects in the area of Data & Technology and Wholesale Finance. Delivering technical solutions to enable the automation of business processes and to support the digital transformation of the company. Core tasks: Leadership of cross-functional teams; Planning and Management of budgets and schedules, Risk Management, Stakeholder Management; alignment with process leaders around ways of working and governance; change management & communication

Business development through the implementation of globally developed Multichannel solutions in Switzerland. Organizing the successful interplay of traditional sales channels (cash & carry) with new ones (E-Commerce). Direct team leadership.

Responsible for a global team of experts who supports the countries in the implementation and operation of last mile and service solutions. Logistics & Supply Chain development. Customer Insight. Direct team leadership. Matrix responsibility.

Globally responsible for the Quality work in the Retail part of IKEA. Development of global strategies. Business Implementation. Customer Insight. Customer Care. Matrix responsibility for 24 countries.

2010-2011: Development & Implementation of new Quality reporting structures in Austria and Switzerland. 2011-2012: Development & Implementation of new Quality reporting structures worldwide. Customer Insight. Customer Care. Direct team leadership. Matrix responsibility.

Asset Recovery & bottom line improvement. Sales & Customer Care. Direct team leadership. Acting as Matrix function to all Store Recovery Managers in Austria.

Hands-on education in the area of Business Navigation, Finance and Administration at IKEA Stores and the Country head quarter of Austria.