Susanne Zinn

Responsible for the overall operations of daily housekeeping, as well as planning, organizing and training of Assistant Housekeeping Managers and Crew. Furthermore, I am in charge of handling, managing and controlling a procurement budget of $200.000 p.a. I manage personnel including budgeting (HR & gratuity management, terminations and performance appraisals), crew requirements and scheduling.

Was part of the pre-opening team. Responsible for helping in setting up the hotel for the launch. Main responsibilities post-launch were the inspection of guestrooms, presidential and spa suites, public areas and spa/wellness according to arrangement and cleanliness as per house standards. Scheduled the employees work plan, handled laundry operations and organized logistic, procurement and inventories. In charge of floristic. Assisted Housekeeping Manager and Asst. Housekeeping Manager

Trainee Programm Housekeeping

My responsibilities included: - breakfast, lunch & dinner service - Banquet preparations - Barkeeper - preparation of restaurants for daily service

F&B Trainee Programm

My responsibilities included: - reservations via phone, mail or fax ( Hotcom reservation system) - Check in and out, - office paper works.

Food & Beverage, Housekeeping, Guest Service and Chef