Karim Essam

• Responsible for managing more than 1500 laptop and desktop (imaging, upgrading OS, maintenance). • Responsible for Onboarding and off boarding process. • Managing users and computers accounts on the domain with a Domain Admin Privilege. using Active Directory. • Support Warehouse Operations and configuring of hand help Scanners. •fixing machines Hardware, Software and resolving any equipment issue Troubleshooting, and Problem Resolution support to end users. • follow up IT Ticketing, using Service Now

Troubleshooting skills, problem solving to maintenance Desktop, Laptop. • Troubleshooting via Remote or Onsite. • Support users on standard office system applications., email set-up. • User support (office 365, operation system, mobile phones, printers, scanners, etc.) • responsible for Testing and return defect product to where house. Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.