Swanand Saptashwa

Responsible for cash application and accounts receivable operations in SAP, ensuring accurate and timely processing of customer payments in line with SLAs. Investigate and resolve payment discrepancies, maintain customer account balances, and support Account Executives with reliable financial data. Prepare revenue forecasts, EOD operational reports, and bank deposit tracking. Developed an Excel revenue dashboard and VBA-based SAP GUI automation to improve reconciliation, efficiency, and reporting accuracy.

Procure to Pay: Purchasing (Role – Purchasing Associate) Responsibilities: 1. Created and managed Purchase Orders in SAP for supply chain operations. 2. Managed order exceptions and issue resolution to ensure timely processing. 3. Forecasted raw materials requirements and coordinated with vendors for procurement. 4. Monitored inventory status with the on-site warehouse team and prioritised urgent customer orders. 5. Maintained vendor communication to ensure on-time order fulfilment.

Customer Service Executive – July 2023 to September 2024 1. Managed consumer complaints and grievances received from customers. 2. Prepared root cause analysis reports and collaborated with stakeholders to ensure timely issue resolution.