Swantje Drescher
Angestellt, CRM Planning Director, Havas helia
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Swantje Drescher
Bis heute 9 Jahre und 9 Monate, seit Jan. 2015
CRM Planning Director
Havas helia
9 Monate, Jan. 2014 - Sep. 2014
Head of CRM
Globalclick
3 Jahre und 1 Monat, Aug. 2010 - Aug. 2013
Director Customer, Competitive, Market Research
Vistaprint
Responsible for customer, competitive and market research team that plays integral part in organizational change towards customer centricity.
3 Jahre und 4 Monate, Apr. 2007 - Juli 2010
Sr. Director Voice of Customer
Marriott Vacation Club
Transformed customer satisfaction unit to a customer insights team enabling senior management team to launch new products, improve on-property customer satisfaction and introduced new customer KPIs.
2 Jahre und 3 Monate, Feb. 2005 - Apr. 2007
Black Belt Customer Retention
GE Capital
Partnered with marketing leadership teams across several retail brands (Wal-Mart, Dillard’s, JC Penney, GAP) to provide customer level insights to drive marketing strategy and decision making.
6 Jahre und 4 Monate, Jan. 2001 - Apr. 2007
Consultant
Peppers & Rogers Group
Worked across variety of international clients to deliver customer strategy blueprints utilizing customer needs and value segmentation. Responsible for developing analytical frameworks and methodology as well as presenting key findings and recommendations to senior clients.
Ausbildung von Swantje Drescher
1 Jahr und 4 Monate, Sep. 1999 - Dez. 2000
Integrated Marketing Comunication
Northwestern University
1 Jahr und 10 Monate, Aug. 1997 - Mai 1999
Marketing
University of Florida
Sprachen
Englisch
Fließend
Deutsch
Muttersprache