Swantje Drescher
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Swantje Drescher
- Current 11 years and 6 months, since Jan 2015
CRM Planning Director
Havas helia
- 9 months, Jan 2014 - Sep 2014
Head of CRM
Globalclick
- 3 years and 1 month, Aug 2010 - Aug 2013
Director Customer, Competitive, Market Research
Vistaprint
Responsible for customer, competitive and market research team that plays integral part in organizational change towards customer centricity.
- 3 years and 4 months, Apr 2007 - Jul 2010
Sr. Director Voice of Customer
Marriott Vacation Club
Transformed customer satisfaction unit to a customer insights team enabling senior management team to launch new products, improve on-property customer satisfaction and introduced new customer KPIs.
- 2 years and 3 months, Feb 2005 - Apr 2007
Black Belt Customer Retention
GE Capital
Partnered with marketing leadership teams across several retail brands (Wal-Mart, Dillard’s, JC Penney, GAP) to provide customer level insights to drive marketing strategy and decision making.
- 6 years and 4 months, Jan 2001 - Apr 2007
Consultant
Peppers & Rogers Group
Worked across variety of international clients to deliver customer strategy blueprints utilizing customer needs and value segmentation. Responsible for developing analytical frameworks and methodology as well as presenting key findings and recommendations to senior clients.
Ausbildung von Swantje Drescher
- 1 year and 4 months, Sep 1999 - Dec 2000
Integrated Marketing Comunication
Northwestern University
- 1 year and 10 months, Aug 1997 - May 1999
Marketing
University of Florida
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
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