Syam Reddy

• Collaborating with key business stakeholders to translate requirements into user stories and acceptance criteria. • Working extensively on Salesforce CPQ and billing, configuring Salesforce for enterprise-wide implementation. • Leveraging Salesforce declarative tools like Lightning Flow to streamline and automate business processes and enhance efficiency.

• Collaborated with 20+ key business stakeholders to translate requirements into user stories and acceptance criteria. • Configured 5 lightning applications using Salesforce app builder for internal users, enhancing user experience. • Implemented Salesforce solutions for Enterprise-Wide deployment, resulting in improved sales and service processes.

• Provided front line support for Salesforce users, addressing development issues and collaborating with development teams. • Analyzed business requirements and implemented automated case routing, leading to a 75% increase in productivity. • Customized profiles, roles, security settings, and more to enhance Salesforce functionality.

• Managed Salesforce Sales and Service Cloud solutions, utilizing declarative tools like Workflow and Process Builder to enhance functionality. • Conducted unit and performance testing, analyzing and mitigating issues to ensure optimal application performance. • Provided front-line support and training for 900 Salesforce.com users across 5 regions, ensuring smooth operations and user satisfaction.

Mathematics , Statistics, Computers.