Syed Taha Bin Zafar

Configure network switches and perform port patching. Manage user accounts using Active Directory. Provide on-site support for data center and network services. Provide support for Windows 10, 11, and mobile devices including Intune Portal installation. Level 1 and Level 2 Support. Provide hardware support for laptops, desktops, and printers. Create and maintain knowledge-based articles documenting technical issues and solutions. Handle hardware movement including tear down, setup, and cabling.

- Installation, operation and maintenance of end-user devices and peripherals. - Resolving Networking issues for the end users. - Rolling out update patches for the end user systems. - Installing the routers and the LAN cables. - Documentation of support activities and solutions.

Deployment of 50+ new laptop workstations and their environment setup. Disassembled old hardware and document the condition for each device. CISCO 1921/K9 Router de-install. CISCO ISR4321/K9 router installation and setup the VPN so that employees can access the internal network. AT&T U115 Router install and configured according to AT&T engineer over call. OS installation on displays backend computers. VeloCloud VCE SD-WAN Migration. Cisco 3925/K9 IOS Installation.

Business and Information Technology

Electronics