Syed Hassan

Handled IFA queries via Freshdesk on withdrawals, transfers, new accounts, and deceased cases. Used FSU to access client data and resolve issues efficiently. Analyzed MI reports and updated IFAs. Processed transfers via Origo and Altus. Collaborated with team on ticket handling. Drafted rejection letters, ensuring clear communication. Ensured AML compliance through document checks and risk assessments. Performed bank detail and transaction reconciliations on request.

Proficient in CRM tools for managing client data, portfolios, and documentation. Advised on CTFs, ISAs, and OEICs. Handled transactions like withdrawals, top-ups, switches using FAST. Ensured AML compliance through ID checks and risk assessments. Managed identities via CIAM with MFA/SSO, ensuring GDPR compliance. Guided clients on AML docs, prevented fraud, and supported secure access. Collaborated with teams and translated technical issues for stakeholders.

Streamlined onboarding to ensure smooth integration and policy adherence. Led proactive recruitment, headhunting, and screening for efficient hiring. Supported payroll, maintained records, and improved candidate experience. Managed recruitment drives, advised on HR system upgrades, enhanced staff communication, and supervised record-keeping for compliance.