Sylvie Cubbage

Administer lead generations by engaging with clients through company website & Drift chat-bot tool to increase the number of inbound sales. Assess all qualified inquiries and allocate to designated sales teams. Monitor artist & client interactions through Copper CRM for the purpose of improving booking conversion. Optimize the functionality & performance of the booking tool to mitigate lost/abandoned opportunities within pipeline.

Managed invoices, purchase orders, created pick-tickets, & updated stock via company's ADS ERP system. Completed returns, product swaps, and issued credit notes. Worked closely with clients to facilitate payments (Factoring, COD, CC) & exercised problem-solving skills to solve order discrepancies such as late or missing inventory. Utilized Excel to segment, track, & compile measurable data based on consumer spend patterns/buying trends to assess product re-orders & make seasonal design selections.

• Facilitated the distribution of 1500 monthly cases for brand activation's and product promotion. • Established sponsorship's with community events coordinator, local businesses, educational programs, & neighborhood festivals. • Engaged with and educated consumers to create brand awareness through trade promotions, guerrilla sampling, demos, & sponsored events. • Completed detailed & accurate inventory, sales, photos, and daily tracker reports at the end of every shift.

• Navigated Salesforce CRM software to update & maintain contacts within house list. • Worked special museum events including symposiums and exhibition openings. • Administered youth outreach programs hosted by the Museum at FIT to educate children about the fashion industry and expose them to design elements. • Organize and file museum documents.

• Compiled market research data into detailed spreadsheets to analyze competition, expand business opportunities & grow domestic network for potential partnerships. • Transcribed plays and assisted on the set of in-studio podcast recordings. • Worked in Squarespace to help build out website and complete functions such as web-page formatting, design, audio, and video. • Developed strategic partnerships with local theaters, actors/actresses, screen writers, and directors.

• Completed all opening/closing cashier procedures including processing damaged merchandise, returns, inventory look-up, & locating SKU codes for products. • Demonstrated comprehensive knowledge of merchandise & sales promotions to provide optimal customer service. • Fulfilled online pack and ship orders for delivery & in-store pick-up.

• Developed effective lesson plans to teach students English vocabulary, grammar, and speaking skills. • Gained efficient cross-culture communication skills with Chinese students. • Taught students ranging from ages 5 to 40 years old.

• Managed sales associates to create a positive & well-informed work place. • Created a visually stimulating and organized shopping environment by placing & filling new product daily to maximize space on the sales floor. • Oversaw daily shipment deliveries & completed necessary inventory paperwork.

- Double Minor in Economics & Asian Studies Courses: Logistics, Import/Export Regulations, Global Sourcing, International Business Transactions, Fashion Law, International Business Strategies, International Corporate Responsibility, Global Marketing, and Export Promotion