Syrine Hamza

Angestellt, Customer Success Manager, Microsoft France
Paris, France

Skills

Business Development
Consulting
Project Management
MS Office
Communication skills
Team work
Flexibility
Process Optimization

Timeline

Professional experience for Syrine Hamza

  • Current 3 years and 1 month, since Jul 2022

    Customer Success Manager

    Microsoft France

    Assessing customer’s M365 adoption level, proposing development plans based on the assessment and their KPIs and/or challenges, and carrying out those plans. Developed a workshop used by the entire team to determine the customers’ potential areas of developments, and the processes to apply these changes using the Design Thinking technique. Created Power Platform and Company Communicator workshops to simplify the deployment process for customers.

  • 2 years and 4 months, Mar 2020 - Jun 2022

    Premier Field Engineer

    Microsoft France

    Supporting premier customers with Microsoft 365 and Exchange services, including workshops and network and security assessments. Developed and delivered workshop around accessibility “Accessibility in the Modern Workplace”. Buddy of 3 Aspire program new hires and mentor for one of them. Received the “Mentor Silver Badge” Mentor and career advisor of an Aspire program new hire. Received the “CSU Best Coach” award.

  • 1 year and 7 months, Sep 2018 - Mar 2020

    Premier Field Engineer (Aspire Program)

    Microsoft EMEA

    Supporting premier customers with Microsoft 365 and Exchange services, including workshops and network and security assessments. Started the creation of a portal to help better manage a Children Cancer Hospital various processes. (Through the GIVE volunteering program).

  • 11 months, Aug 2017 - Jun 2018

    Web Developer

    Decatlhon

    Enhanced the company’s website before and after launching in January 2018. Developing e-business plans and techniques to enhance the E-Commerce department

  • 1 month, Jul 2017 - Jul 2017

    Network Specialist Intern

    Orange Business Service

    Implemented the different steps to optimize the clients’ networking systems

  • 1 month, Jul 2014 - Jul 2014

    IT intern

    Carrefour

    Oversaw the needs and missions of the IT department, and use of the database system and servers.

  • 1 month, Jul 2013 - Jul 2013

    Marketing Intern

    Bel Group

    Developed a new product packaging and analysed experiment results from varying tests.

Educational background for Syrine Hamza

  • 3 years and 11 months, Sep 2014 - Jul 2018

    Business informatics

    German University in Cairo (GUC)

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