Syrine Hamza
Skills
Timeline
Professional experience for Syrine Hamza
- Current 3 years and 1 month, since Jul 2022
Customer Success Manager
Microsoft France
Assessing customer’s M365 adoption level, proposing development plans based on the assessment and their KPIs and/or challenges, and carrying out those plans. Developed a workshop used by the entire team to determine the customers’ potential areas of developments, and the processes to apply these changes using the Design Thinking technique. Created Power Platform and Company Communicator workshops to simplify the deployment process for customers.
- 2 years and 4 months, Mar 2020 - Jun 2022
Premier Field Engineer
Microsoft France
Supporting premier customers with Microsoft 365 and Exchange services, including workshops and network and security assessments. Developed and delivered workshop around accessibility “Accessibility in the Modern Workplace”. Buddy of 3 Aspire program new hires and mentor for one of them. Received the “Mentor Silver Badge” Mentor and career advisor of an Aspire program new hire. Received the “CSU Best Coach” award.
- 1 year and 7 months, Sep 2018 - Mar 2020
Premier Field Engineer (Aspire Program)
Microsoft EMEA
Supporting premier customers with Microsoft 365 and Exchange services, including workshops and network and security assessments. Started the creation of a portal to help better manage a Children Cancer Hospital various processes. (Through the GIVE volunteering program).
- 11 months, Aug 2017 - Jun 2018
Web Developer
Decatlhon
Enhanced the company’s website before and after launching in January 2018. Developing e-business plans and techniques to enhance the E-Commerce department
- 1 month, Jul 2017 - Jul 2017
Network Specialist Intern
Orange Business Service
Implemented the different steps to optimize the clients’ networking systems
- 1 month, Jul 2014 - Jul 2014
IT intern
Carrefour
Oversaw the needs and missions of the IT department, and use of the database system and servers.
- 1 month, Jul 2013 - Jul 2013
Marketing Intern
Bel Group
Developed a new product packaging and analysed experiment results from varying tests.
Educational background for Syrine Hamza
- 3 years and 11 months, Sep 2014 - Jul 2018
Business informatics
German University in Cairo (GUC)
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