Sze Wai Kraft-Chan

• Organise and deliver technical, soft skills, and onboarding training for internal and external participants in virtual, e-learning, and face-to-face formats. • Manage full-cycle training projects, including Project Management and AI initiatives, covering resource planning, conceptualisation, execution and evaluation. • Design and develop tailored training content based on specific business needs and learner requirements.

• Coordinated and moderated over 200 company-wide training sessions with senior stakeholders. • Hosted over 60 training webinars and prep calls to support presenters and engaged thousands of learners. • Supported the development of virtual hosting skills of colleagues. • Managed training events on learning management system (LMS). • Marketed training events using Salesforce and Slack. • Handled learners’ enquiries using ServiceNow system. • Researched on best practices and latest trends in L&D.

• Conducted marketing research on current trends, competitors and potential customers, pricing research, conjoint analysis, investor ventures research. • Conducted user experience research and improve user interface design. • Refined plain language translation and develop guidelines for translation.

• Coordinated 3 projects and organised over 20 events for university students on mental wellness and personal growth. • Provided guidance support to university students concerning their current and future development. • Hosted over 10 training workshops for university students.

• Coordinated research projects from implementation to evaluation of career and life development service for community youth. • Designed and gathered services users feedback through semi-structured interviews. • Delivered project evaluation reports and presentations.

• Coordinated research projects from planning to implementation for people in diverse background, mainly on Mindfulness-based interventions. • Organised Mindfulness-based groups based on research-informed practices.

Activities and societies: Completed courses: Intercultural practicum (Interkulturelles Praktikum); Digital literacy, social inclusion and gender Participated in events by Afro-Asian Institute and Erasmus Student Network

Through exploration of key theories and findings of empirical educational research, with hands-on experiences to design analysis and apply on both academic and corporate settings, to establish connections of research practices to real life.