Tamar Tamarashvili

I manage a full project life cycle—from planning and development to final reporting. I analyze KPIs to keep service quality high and create clear reports for stakeholders.

I handled customer inquiries via email, chat, and phone in German. I also supported internal projects to improve service quality.

I created a project plan for a German-speaking customer service team. I identified issues, ran risk analyses, and kept the team focused on reaching project goals. It was a hands-on role where I helped structure the project from the ground up.

I created performance reports, monitored KPIs, and worked closely with the operations team. I also helped prepare payroll and shared insights with managers to improve service delivery.

I led a German-speaking support team, gave regular coaching, and supported the personal development of team members. I also handled customer requests and helped new team members grow in their roles.

I supported customers in German across different channels. I also helped the team with day-to-day work and gave guidance to new agents as a team lead.