Tatyana Radio

Worked on data import/export and integration Siebel CRM within the Enterprise. Configured and customized Siebel Objects, Implemented Declarative configuration alternatives. Created complex SQL queries for data import purposes.

All activities of CRM implementation processes in several projects: - interviewing customers, requirements management - analysis and documenting of new and existing business processes to validate a solution that supports project objectives (user stories, functional design) - development activities (customization of assignment processes, marketing campaign load and launch processes, integration with 3d Party applications - data sharing, data replication, web services)

Configured order management processes: auto-orders, auto-assets, provided common configurational tasks. Used Signals Mechanism, Variable Maps, customised Order Management Workflows, configured Integration Objects, etc. Configured processes of Management of Commercial Loans, Deposits, Approval Processes, other configuration tasks Analysis activities: Functional requirements, user stories, process modeling

All variety of configuration tasks: Business Components, Integration Objects, Views, Applets, etc., Business Services, Workflows, Task UI, IOs, BO, etc., Workflow Policy, Data Validation Manager, web services, EAI, Technical specifications (low-level) verification; Workflow Tools, eScript; Created support documentation - release notes, deployment instructions, gap analysis, etc.