Tetiana Sapeliuk

Led a cross-functional team of 9 in an EdTech environment, overseeing operations, course development workflows, internal process improvement Designed and implemented a structured workflow and delegation model, resulting in a 2x task completion rate within the first quarter Increased team initiative and ownership, leading to 40% rise in project participation from junior team members Acted as a key figure between academic, technical, and operations stakeholders to align scheduling systems and internal tools

Led a team of 14 customer support specialists in a hosting environment Owned KPI tracking and performance reporting to drive continuous improvement Turned an underperforming team into a Top-3 performing unit company-wide within 3 months through coaching and performance management Restructured the department's leveling guidelines to take into account the more complex logistics due to war Managed day-to-day operations (work distribution, employee onboarding, schedule management, shared updates)