Thainá Amaro Ribeiro Gomes

• Support all the Customer Services and financial activities, prioritizing the sales conversion • Guarantee the organization in the store and storage of the products • Collaborated with sales, logistics and opening services • Have a good time management to administrate all the daily activities

Communicate with Head Quarter in China to all the CIF/ FOB orders and negotiate customer’s payment plan, shipment date and shipment documents approvals; Support the billing process in SAP system with Credit and Finance and support communication with Logistic team and Customer, for picked up or delivery goods; Responsible for excel analysis about the orders, payment plan, billings, ETD shipment. Create NPS survey to apply with keys customers and be responsible for one of the biggest client of South America;

• Responsible for the creative briefing, content creation and copywriting to promote the new ecommerce clothing brand D'Onça, besides performing the post schedule for posting on social media and graphic design; • Assist in strategies and collaborate in marketing communication planning; • Responsible for all the video editing and filming, through CapCut tool and guarantee brand identity for all content posted; • Analyze and search for the best strategies to improve the numbers and growth the social media.

Support sales acquisition, updating sales materials and CSM Tracking Invoice, sales order volume and the deviation compared to planned sales volume - by product, by part number, by country, by project level Responsible for creating the major overview about the components sold for the customer General Motors Brazil, through Power BI, to help the team understands the sales focus and improvement. Studied and created a training about the new Data Concept System implementation for the team

• Responsible for supporting regional managers in the fulfillment of sales • Responsible for sending daily reports to the Sales leadership. • Support the billing data of General Motors Biggest Clients besides keep the customer service team updated with the current numbers of orders in the system.