Thania Uddin

- Designed and created eLearnings, facilitated workshops and classroom sessions, onboarding programs and assessments. - Identified professional development priorities for career progression. - Provided mentoring and targeted coaching to internal trainers through the global Trainer Certification Programme. - Conducted training needs analysis with stakeholders and team leads. - Evaluated employee performance and training outcomes through QA processes and success metrics.

- Facilitated in person and virtual training sessions for various teams. - Prepared training materials, logistics and oordinated onboarding and training sessions. - Managed Learning Management Systems (LMS’s), logistics, enrolments and training records. - Developed e-learnings through storyboarding to conception. - Collected training feedback and analysed evaluation data for improvements.

- Onboarded new merchants onto the platform and supported product adoption. - Managed merchant accounts and developed long term B2B relationships. - Trained new hires on tools, processes and customer workflows. - Conducted live product demonstrations for prospective and existing merchants. - Troubleshooting technical issues and supporting product adoption.