Thi-Thu Anna DAO

Significantly contribute to the development of Continuous Improvement (CI) strategies to meet efficiency goals. Guide and coach HR on a global scale on their journey towards operational excellence. Lead CI activities in a region or a significant part of the organization across all businesses and in close collaboration with all relevant hierarchy levels to drive sustainable and transformational change. Design and execute agile training concepts and provides individual coaching.

Senior Consultant and Project Manager leading global mid-size and large-scale projects in various industries in the field of Lean & Agile Transformation, Operational Excellence, Change Management, Process Optimization. Significantly contributed to improve process efficiency and enhance collaboration. Provided Lean Academy training and individual coaching. Closely collaborated with all relevant hierarchy levels to drive sustainable improvement as per project assignment.

Senior Change Agent in the Lean Manufacturing Plant to introduce and drive Lean and Process Optimization in the frame of production transformation for Structure and Equipment Assembly, Single Aisle, Long Range and A380 aircraft. Lean Trainer and Coach for leaders and operators to drive sustainable process improvement through Kaizen workshops by deploying Lean tools, e.g. 5S, Muda, Go to Gemba, Kanban, Pull/JIT, Visual Management, Value Stream Mapping, Practical Problem Solving, KPI reporting.

Customer Services Manager for international aircraft delivery transactions serving as key interface between airline delegations and technical departments to ensure successful aircraft deliveries. Significantly contributed to properly plan and successfully coordinate international VIP-/Airline customer visits with full customer service support on-site (including visa extensions, event management, administration of customer car pool) in the frame of aircraft deliveries for Single Aisle A320 family & A380.

Teacher for 5th to 10th graders teaching English, French, German as well as how to compile the school magazine. Full responsibility for preparation, execution, documentation including design and correction of exams, hosting open door parent conferences, contributing to school report conferences, supervisor for school trips.

Sales Associate for high-quality salesmanship of waterproof, windproof and breathable garments and outdoor equipment of well-known manufacturers, e.g. Gore-Tex, designed for outdoor activities. Engaged in sales, after sales, customer services, special orders, processing of customer complaints and warranty issues.

Agile Experience, Systems Theory for Agile Coaches, Agile Team Development, Agile Org Development, Didactics for Agile Coaches

General Project Management, Project Organization, Risk and Contract Management, Change Management

Major: French (Linguistics) Minors: Vietnamese (Literature), Education