Thi Thu Huyen Nguyen
Bis 2020, Customer Service Specialist, CMA – CGM Viet Nam
Stuttgart, Deutschland
Über mich
Over years working in logistic and transportation field, I believe that I can handle problems in such area efficiently. I'm flexible in work and willing to learn new things. Additionally, I can play a good team member or work independently under high pressure with tight deadline. I'm proud that I can bring great profits to your company, lead team member as well as enable them to perform their best abilities.
Werdegang
Berufserfahrung von Thi Thu Huyen Nguyen
Bis heute 3 Jahre und 10 Monate, seit Sep. 2020
Dispatcher officer.
SP-SSA International Terminal (SSIT)
* Monitor vessel and barge operations . * Report operation's problems and find solutions. * Utilize all equipment and human resources.
2 Jahre und 4 Monate, Juni 2018 - Sep. 2020
Customer Service Specialist
CMA – CGM Viet Nam
* Assist clients in their queries by direct and close communication both via mails and via calls. * Provide best solution to help solve customer's problems related to allocation, booking, ETD ETA, charges,.... * Support VIP clients for extra demands.
4 Jahre und 2 Monate, Aug. 2014 - Sep. 2018
Customer Service Executive
Damco Vietnam
• Focus on the key Customer Service Drivers • Place booking with carriers/co-loaders • Planning with vendors/ shippers (Vendor coordination) • Query Resolution • Cross sell/up sell, customer retention. • Follow up on the Outstanding bookings & query resolution • Prepares contracts and charge structures in line with the Damco Policy • Record and report the performance • Strengthen customer relationships
Ausbildung von Thi Thu Huyen Nguyen
5 Monate, Dez. 2013 - Apr. 2014
Customs Brokerage
Customs and Financial College, Viet Nam
2 Monate, Mai 2013 - Juni 2013
Practice about International Business
Ton Duc Thang University, Viet Nam
4 Jahre, Okt. 2010 - Sep. 2014
Business Administration
Industrial University of Ho Chi Minh, Viet Nam
Sprachen
Englisch
Fließend
Vietnamesisch
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