Thiciane Brasil de Amorim

Managed 100+ montly global travel bookings and fleet operations for compliance and cost efficiency. Delivered executive support incl. diary coordination, documents and report preparation. Coordinated events, vendors and logistics for smooth internal and external operations. Processed POs, invoices, budgets and expenses using ERP systems with accuracy. Oversaw office operations, negotiated supplier savings and enhanced workflows. Administered HR processes: timesheets, leave requests, subsistence claims.

Managed daily site operations, resident support, and contractor coordination. Oversaw maintenance, inspections, and compliance with safety and legal standards. Organised community events, managing budgets, logistics, and vendor relations to enhance resident engagement. Handled move-in/move-out processes, documentation, and building security.

Held a series of part-time roles while developing English and adapting to a new market. Delivered high-quality customer support in fast-paced settings, resolving issues efficiently. Supported marketing campaigns and content creation, contributing to product visibility. Escalated complex issues to management for timely resolution. Identified and implemented process improvements, enhancing workflow and customer experience. Strengthened communication and teamwork skills in multicultural environments.

Managed flight reservations and ticketing using GDS platforms (Sabre, Amadeus). Provided comprehensive client support, resolving inquiries related to flight reservations, date changes, cancellations, and refunds with efficiency and accuracy. Ensured full compliance with airline ticketing standards and procedures, maintaining up-to-date knowledge of airline policies and regulations. Delivered personalised customer service, advising clients on optimal travel products and services tailored to their needs.

Coordinated domestic and international travel sales, prepared quotes, processed bookings, and issued tickets using GDS platforms (Sabre, Amadeus). Delivered exceptional customer service, advising clients on travel regulations, documentation, special requests, and special requests while resolving schedule changes, cancellations, and refunds. Built and maintained strong client and agency relationships, contributing to repeat business and customer loyalty.