Thiciane Brasil de Amorim

Managed global travel logistics and fleet operations for compliance and cost efficiency. Delivered executive support incl. diary coordination, documents and report preparation. Coordinated events, vendors and logistics for smooth internal and external operations. Processed POs, invoices, budgets and expenses using ERP systems with accuracy. Oversaw office operations, negotiated supplier savings and enhanced workflows. Administered HR processes: timesheets, leave requests, subsistence claims.

Managed daily site operations, resident support, and contractor coordination. Oversaw maintenance, inspections, and compliance with safety and legal standards. Organised community events, managing budgets, logistics, and vendor relations to enhance resident engagement. Handled move-in/move-out processes, documentation, and building security.

Supported marketing campaigns to boost product visibility and drive sales, creating compelling content. Delivered multilingual customer support, resolving inquiries and complaints to enhance client satisfaction. Managed online order processing and dispatch, ensuring accurate and timely delivery. Streamlined processes and workflows to improve operational efficiency and enhance overall customer experience. Collaborated effectively with team members to achieve daily targets and support dynamic business needs.

Held a series of part-time roles during a period dedicated to linguistic development and cultural immersion. Provided exceptional customer service, proactively addressed inquiries and anticipated client needs. Developed strong communication, interpersonal, and problem-solving skills across diverse retail and service environments. Handled time-sensitive tasks efficiently while maintaining high service standards.

Managed flight reservations and ticketing using GDS platforms (Sabre, Amadeus). Provided comprehensive client support, resolving inquiries related to flight reservations, date changes, cancellations, and refunds with efficiency and accuracy. Ensured full compliance with airline ticketing standards and procedures, maintaining up-to-date knowledge of airline policies and regulations. Delivered personalised customer service, advising clients on optimal travel products and services tailored to their needs.

Coordinated domestic and international travel sales, prepared quotes, processed bookings, and issued tickets using GDS platforms (Sabre, Amadeus). Delivered exceptional customer service, advising clients on travel regulations, documentation, special requests, and special requests while resolving schedule changes, cancellations, and refunds. Built and maintained strong client and agency relationships, contributing to repeat business and customer loyalty.