Thomas Hamann

-Design and implementation of a RDS Gateway environment as project lead (20+ Users) -Design and implementation of a migration to a XenDesktop 7.6 environment as project lead (400+ Users) -Design and implementation of PVS 7.6 as project lead (400+ Users) -Design and implementation of a XenMobile environment as project lead (100 Users/Devices) -Design and implementation of a GSLB Solution with NetScalers (400+ Users)

• Responsible for a team of seven engineers (POD) and their KPI fulfillment • Encouraging the POD and helping them to meet targets • Reviewing and Auditing the team’s case work on a daily basis • Technically advising team members, and taking control over critical cases • Assisting management with statistics and process implementation

• Technically advising team members, and taking control over critical cases • Reviewing and Auditing the case work of the frontline team • Assist management with statistics and writing tools for quality reporting

• Providing technical support to customers and partners on a high technical level (First and Second Level) • Subject matter expert for Provisioning Server • Strong knowledge of XenApp, XenDesktop, Receiver and Webinterface • Basic knowledge of Storefront, Xenserver Citrix Profile Management, VDI in a Box, Edgesight and Printing • Strong knowledge in scooping and troubleshooting

Kundenbetreuung, -service und -beratung im IT-Bereich; Beratung der Kunden bei Anschaffungen im IT-Bereich; Disposition für Personal, Material und Aufträge; Anleitung der Mitarbeiter, Auszubildenden und Praktikanten der Technik; Planung und Durchführung von Marketingmaßnahmen; Kundenakquise

Betreuung der Netzwerkkomponenten, Clientinstallation; Angebotseinholung, Bestellung von Hard- und Softwarekomponenten; Entwicklung und Programmierung hauseigener Programmanwendungen; Einweisung und Betreuung der Programmnutzer; Programmkenntnisse im Bereich Elektronic Banking