Thomas Jaeger

Leading a global real estate & workplace solutions restructuring / transformation initiative to drive efficiency - leveraging significant space optimization and cost saving potentials Definition and execution of a worldwide program to implement agile and more flexible workplace environments propelling utilization ratios Mentoring and guiding a global organization of +120 people Managing of 280+ global locations with a total budget of ~US$100 with full OPEX and CAPEX ownership

Oversees one of the key global self-service product lines for the banking segment including product life cycle management and business development initiatives. Assumes full P&L ownership of >US$150M annual business volume, including the attainment of 10% YoY growth targets and maintenance of cost efficiencies of >4%. Directs a team of Product Managers and Marketers in driving customer value generation and facilitating product rationalisation programs to streamline offering and maintain competitive edge.

Provided commercial, operational, human resources, and strategic leadership to attain country’s annual turnover, bottom line, and cash flow targets. Challenged to restructure and overhaul the operational model including in/outsourcing of critical delivery functions like logistics, contact centre, field service, and supplier management. Revitalised the country’s financial performance to become one of the largest contributors in the region in terms of cash flow.

Facilitated mission-critical projects to elevate customer satisfaction for the biggest cash recycling system market globally. Led multicultural, cross-functional teams of Service, R&D, Marketing, Factory, and Services professionals. Outperformed key competitors across all product performance metrics covering end user availability, transaction performance, and costing benchmarks. Assembled and developed a service excellence team to meet the evolving needs of customers across the Chinese market.

Co-led the Banking Business for the Asia Pacific region with an annual turnover in excess of US$200M. Pioneered new measures for production forecasting process to ensure balanced capacity planning, material preparation, and delivery readiness for customer products. Rolled out tactical programs for a newly launched product portfolio over an 18-month period across APEC. Turned around red status professional services projects in Indonesia, recovering profitability for 2 critical projects within 9 months.

Managed IT service activities in Australia, India, Thailand, and Indonesia, with total accountabilities for P&L and strategy execution. Mapped out and executed local service processes spanning contact centre, logistics, service engineering, and performance monitoring, applying a green field approach. Pivotal in due diligence evaluations prior to acquisitions of selected service delivery functions.

Entrusted to investigate and provide meaningful recommendations to meet the evolving requirements of service partners. Crafted service strategies supporting a service network ramp-up across Europe covering markets like Poland, Norway, and France. Negotiated and agreed upon specific budget figures within the assigned corporate targets for 10+ European markets. Continuously updated global price database to enhance efficiency and response time to complex customer quotation requests.