Thomas Windstetter

- In-depth knowledge of Brainlab support processes - Expertise in multiple related products (technical & clinical) - Drive innovation and product enhancements - Lead support projects and initiatives - Investigate SIBA complaints (lead role) - Support regulatory compliance efforts - Act as reference for products within a line - Handle complex cases and complaint investigations (global third-level support) - Liaise with departments on global support topics

• Provide professional customer training onsite and offsite • Provide professional internal training for the field personnel and other stakeholders • Design and development of internal training courses including training strategy, content, material and if applicable exams. • Provide 2nd level support for technical and clinical issues in area of responsibility • Collect, evaluate and forward product feedback from customers and field personnel to R&D • Ensure continuous communication with R&D

a) Execution, evaluation, and documentation of analytical tests for monitoring production processes, including operation and maintenance of the necessary equipment, systems, and software. b) Development, validation, and qualification of new analytical methods and process optimizations. c) Establishment of mass spectrometry in analytical workflows. d) Organization and leadership of Lean projects.

Organization and development of a research project on "Post-Traumatic Stress Disorder" with a focus on epigenetics.

Vorbereitung und Durchführung von DNA-Sequenzierungen

Worked as a caregiver in London as part of a voluntary social year