Tim Kaiser

Commercial and service management responsibility for complex managed services in Financial Services. P&L ownership covering revenue, margin, forecasting and pricing. Sales and business development across existing and new opportunities. Business cases, commercial negotiations, resource and sourcing decisions, contractual/SLA/escalation management, and transformation initiatives. Steering of multidisciplinary service organizations across infrastructure and application environments.

Service management responsibility for major clients in Financial Services, with increasing commercial and organizational responsibility. End-to-end management of complex IT services, including forecasting, profitability and resource planning. Coordination of multidisciplinary delivery teams, management of customer, contractual and escalation topics, and support of service development, renewals and transformation initiatives.

Coordination of managed IT services across internal delivery units. Customer communication, service reporting and management of SLA, incident, problem and escalation topics. Support of commercial, contractual and resource management activities.

Dual Study Program: Support and coordination of IT service delivery for Financial Services clients. Service reporting, SLA management and coordination of operational delivery teams. Customer communication and support in incident and escalation situations, as well as participation in service improvement initiatives.

Dual Study Program: Enterprise architecture management and documentation in a large corporate IT environment. Analysis and management of application and technology landscapes using LeanIX, as well as support of architecture governance and transformation initiatives.

Management and technical delivery of industrial automation projects, including PLC programming, hardware design and commissioning. Coordination of project activities from engineering through implementation, as well as customer and supplier coordination and on-site troubleshooting.

Vocational training in industrial electrical engineering and automation technology, including PLC programming, industrial control systems, electrical design, installation and commissioning.