Timur Dayanov
Bis 2018, Senior Technical Support Engineer, Red Hat
Brno, Tschechische Republik
Werdegang
Berufserfahrung von Timur Dayanov
Bis heute 5 Jahre und 7 Monate, seit Dez. 2018
Monitoring Team Leader
Embedit
1 Jahr und 2 Monate, Okt. 2017 - Nov. 2018
Senior Technical Support Engineer
Red Hat
1 Jahr und 9 Monate, Feb. 2016 - Okt. 2017
Processing Unix Analyst
Mars Information Services
4 Jahre und 8 Monate, März 2013 - Okt. 2017
Enterprise Systems Management analyst
Mars Inc
Responsible for the support and development of the Event Management environment. This includes activities at the CA Ehealth, CA Spectrum, IBM TEC, HP SiteScope and HP OM implementing alerting & monitoring for various IT areas, infrastructure and business applications. Work closely with the incident & problem management processes to evaluate Event Management opportunities and help Company business applications and infrastructure work smarter.
4 Jahre, Apr. 2009 - März 2013
Advanced Resolution Team Analyst (2nd level Support)
Mars Inc
Responsible for providing technical assistance and support related to computer systems, hardware, or software for internal customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - Organizing resolution of Critical Incidents(Major service disruption) with involvement of various infrastructure and application support teams. - Provide periodical analysis of incident trend and proposing improvements in the area. - Aiding infrastructure development teams for new technologies deployment
3 Jahre, Apr. 2006 - März 2009
Call Center Team
ICL KME CS
- primary phone technical support for multiple external companies - field engineer
Ausbildung von Timur Dayanov
5 Jahre und 11 Monate, Sep. 2000 - Juli 2006
Information Systems and Technology
Kazan State Technical University named after A.N.Tupolev
Sprachen
Englisch
Fließend
Russisch
Muttersprache