Tina Gläser

Angestellt, Stabstelle Audit, Beschwerde- und Risikomanagement, Help - Hilfe zur Selbsthilfe e.V.

Bonn, Deutschland

Fähigkeiten und Kenntnisse

Business Operations
Process & Quality Management
Prince2 Project Management
Change Management
Experience in NGO operating in the field of educat
Community Development - Sustainable Livelihood Pro
Mobile Money Repayment
Microloan
Agribusiness
Customer Service
Customer Experience
Social Enterprise
More than 7 years of Retail Experience in Telco In
Auditing / Case Investigations (CIA)
Six Sigma Green Belt
NGO Management
Prozessoptimierung
Call Center Management
Revision

Werdegang

Berufserfahrung von Tina Gläser

  • Bis heute 9 Monate, seit Jan. 2024

    Stabstelle Audit, Beschwerde- und Risikomanagement

    Help - Hilfe zur Selbsthilfe e.V.
  • 6 Jahre und 4 Monate, Sep. 2017 - Dez. 2023

    Systems Manager

    One Acre Fund

    Leitung der Bereiche Business Operations (inkl. Case Investigations, Client Data Management, Projects (Farmer Level Mobile Money/ Tablet Enrolment) und Customer Service Hotline) und Logistik (inkl. Lager und Inventurmanagement, Transport, Bestellung).

  • 1 Jahr und 11 Monate, Okt. 2015 - Aug. 2017

    International Project Manager Sales Excellence

    Deutsche Telekom AG

    Boost productivity across all sales channels

  • 1 Jahr und 9 Monate, Jan. 2014 - Sep. 2015

    Process Improvement Mentor

    EKARI Foundation/ Malawi

    Support of the EKARI In-Country Director in all office activities & running programs; Set up & improvement of budgeting processes and finance reporting; Development of new programs, Implementation of adult literacy classes in Phalombe District/ Malawi, Alignment with local government offices such as community development and social welfare, Networking with companies for fundraising and internship / volunteer opportunities for EKARI students and much more...

  • 7 Jahre und 5 Monate, Aug. 2006 - Dez. 2013

    Senior Expert Retail Chain Management

    Deutsche Telekom AG

    International project manager for retail projects across the DT footprint, mainly in Eastern Europe. All about process improvement, new revenue potentials, potential cost savings etc.

  • 2 Jahre und 4 Monate, Mai 2004 - Aug. 2006

    Senior Auditor

    T-Mobile International AG & Co. KG

    Audits across intl' subsidiaries checking compliance with company standards, functionality & efficiency of the internal control system, effectiveness & efficiency of operational processes etc. Regional focus Eastern Europe. Process audits mainly in the areas of sales, marketing & procurement in the consumer as well as business customer segment. Focus areas: steering of sales channels, provisioning & incentives, performance & efficiency of shops, procurement & settlement processes. Fraud Audits

  • 2 Jahre und 6 Monate, Dez. 2001 - Mai 2004

    Auditor for Marketing, Profit & Loss and Sales.

    Deutsche Telekom AG

    Accomplishment of company internal audits in order to identify efficiency resp. cost saving potential.

Ausbildung von Tina Gläser

  • 4 Jahre, Okt. 1997 - Sep. 2001

    Master of Business Administration

    Hochschule Magdeburg-Stendal

    Marketing Finanzwirtschaft

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Gut

  • Russisch

    Grundlagen

  • Französisch

    Grundlagen

Interessen

Alles rund um Afrika; Interessante NGOs; Entwicklungshilfe Reisen u lesen Motorrad fahren

21 Mio. XING Mitglieder, von A bis Z