Tina Tsakadze

Assist a team of customer service representatives, providing guidance, and performance management. Ensured high-quality customer service by setting standards, resolving escalated issues, and improving satisfaction metrics.

Liaised between dealerships and vehicle owners, resolving issues and managing reimbursements. Improved back-office operations, enhancing efficiency and reducing processing times. Analyzed data to streamline workflows and improve customer satisfaction.

Delivered customer service via phone, email, and chat using Zendesk. Coordinated administrative tasks and conducted regular feedback sessions. Assisted in developing customer service policies and collaborated with tech support to resolve issues.

Led a team of service professionals, driving performance and customer satisfaction. Planned strategic initiatives to enhance customer service. Managed inventory, budgeting, and some marketing activities to ensure operational efficiency and growth.

Ensuring smooth execution and visitor engagement. Set up and managed the museum shop, optimizing product displays and sales operations. Conducted research on visitor origins and analytics to inform strategic initiatives.

Managed projects, performed analytics, and handled scheduling and correspondence. Coordinated payroll processing, ensuring accuracy and timely payments. Arranged international work visits, coordinating logistics and itineraries for executives.

Maintained accuracy and compliance by entering employee data into HRMS. Managed HR documentation and archives, ensuring efficient administrative processes. Conducted research and analysis for marketing campaigns, utilizing insights from employee database.

Organized student-oriented projects, including olympiads and field practices. Coordinated events and activities, enhancing student engagement and participation. Assisted in planning and executing academic and extracurricular programs.

Busines Administration, Management and Operations.

Busines Administration, Management and Operations.