Tomislav Peharec

• Responsible for Intune environment managing Windows 10, iOS and Android devices • Administration of M365 workloads • Automating various Intune and O365 workloads with Powershell and Graph API

• Administration and operations on in-house developed Identity Management solution managing 70000+ users • Support and operations on custom IT service portal • Responsible for complete SCOM 2019 environment monitoring 6000+ servers (Windows and various Linux distributions) • Operations on enterprise SCCM environment • Automating various Active Directory, SQL and SCOM workloads with Powershell

• Administration and operations on in-house developed Identity Management solution managing 70000+ users • Support and operations on custom IT service portal • Responsible for complete SCOM 2019 environment monitoring 6000+ servers (Windows and various Linux distributions) • Operations on enterprise SCCM environment • Automating various Active Directory, SQL and SCOM workloads with Powershell

• Administrative and technical processing of incidents / change requests using various ticket handling products (ServiceNow and BMC Service Desk Express) • Advanced monitoring and troubleshooting of customer enterprise systems • L2 and L3 support for various Microsoft products and technologies • EOP and ECP support for enterprise customer with 70000+ users • Monitoring & maintaining O365 Synchronization and provisioning • Patch management on enterprise environments

• Administrative and technical processing of incidents / change requests using various ticket handling products (ServiceNow and BMC Service Desk Express) • Advanced monitoring and troubleshooting of customer enterprise systems • L2 and L3 support for various Microsoft products and technologies • Patch management on enterprise environments • Updating documentation and manuals • Creation and management of Active Directory objects (users, groups, delegation, OU structure)

• Administrative and technical processing of incidents / change requests using CA Service Desk Manager • Troubleshooting laptop, computer, printer and mobile device issues • Delegation of computer and software deployment • IT asset management and keeping the records on user's equipment • Leadership role over a support team of seven people

• Administrative and technical processing of incidents / change requests using CA Service Desk Manager • Troubleshooting laptop, computer, printer and mobile device issues • Assisted on computer and software deployment • IT asset management and keeping the records on user's equipment

• Salesman with biggest Croatian laptop store • Advising the customers on IT equipment such as laptops, workstations, peripherals, monitors and printers (in-person, e-mail or telephone)

• Working with customers on the gas station (collecting the money, handing over the receipts), served drinks and washed cars • Answering questions and providing support to the customers if necessary (filling the tank or tires), keeping the gas station clean