Touleen Ibrahim

Managed complex programs across Telecom, IT, MIS, and Marketing. Coordinated resources, stakeholders, and deliverables, ensuring alignment with business outcomes. Led documentation, progress tracking, and risk management. Contributed to PMO process improvements and mentored project managers, fostering best practices and delivering PMP-based training. Reported program progress and milestones to stakeholders.

Led end-to-end delivery of 6+ large IT, Telecom, and business transformation projects, including software development, infrastructure upgrades, new product launches, and solar solutions. Managed project planning, execution, budget, risk, and stakeholder communication. Resolved issues, delivered progress reports, and implemented PMO best practices, improving planning efficiency by 70%. Developed 20+ QMS procedures and optimized MS Project Server/SharePoint usage.

Analyzed network KPIs and developed performance improvement plans. Prepared monthly reports and coverage maps using tools like Access, Excel, and MapInfo. Designed coverage plans, maintained site databases, and collaborated with Marketing and Geo Marketing teams. Researched and tested optimization algorithms, prepared ORAN command scripts, and contributed to national 3G/4G optimization plans. Troubleshot radio network issues.

Monitored and analyzed 3G/4G radio network performance for Siemens, Huawei, and Ericsson. Reported network issues, recommended solutions, and tracked progress. Provided weekly/monthly performance reports to senior management. Conducted research to optimize 2G/3G performance. Supported troubleshooting, analyzed drive test results, and developed new radio KPIs and thresholds.