Türker Turgut

Transformation from product-oriented to experience-oriented structure. Active listening to the voice of customer from 10 branches. To take action according to the feedbacks. Get real time customer feedback. Focus to create customer experience stories. Transformation from traditional marketing to experiential marketing. Better use of social media opportunities. New services and process improvements. Constantly changing showroom atmosphere, decoration, POS etc.

To ensure customer satisfaction, best customer experience, profitability, productivity and efficiency with a premium service in all processes. To exceed sales and aftersales targets. To ensure a profitable business. To provide target oriented work with team motivation. Used car and trade-in operations management.

To provide premium services and best customer experience in all processes. Customer satisfaction (NPS) exceeding targets. To exceed the sales market share and sales volume targets. To ensure a profitable business. To focus on success as a team. Used car and trade-in operations management.

A responsibility in restructuring of JLR brands in Turkey. Field management requires recognizing brand dynamics, building strong relationships, being analytical, result-oriented, multi-tasking, reading financial reports well, being empathetic and focusing on benefit. The Field Manager is responsible for implementing the manufacturer's expectations on network. The Jaguar Land Rover Group European Field Manager Program Certification was awarded after 2 weeks of training in Frankfurt.

Management of parts sales, productivity, efficiency, customer satisfaction, mobility, capacity management and all other aftersales KPIs. Coaches to improve all processes from appointment to delivery of the car. BMW Group Field Force Certification was awarded after 2 weeks of training in Munich. To be responsible for the sustainable growth of BMW Group and JLR service points.

It is the responsibility of the BMW Group and JLR brands. Organize central service campaigns, business development projects, process improvement projects and organize marketing activities. Creating an annual marketing plan and identifying channels. Coordinating below and above the line with the marketing agency. Working as a 'key user' in the transition of dealer management systems from AS400 to Incadea.

The main topics of the trainings are: - Automobile history, - Deep analysis of all aftersales KPIs, - Ways to improve customer experience in aftersales, - Managing customer complaints, - How to prepare after sales budget. 200 face-to-face aftersales employees received this modules.

Managing aftersales customer requirements. A face to face experience with the customer. To be a bridge between the workshop and customers. Achieving challenging goals as a team. Providing premium services and manage customer complaints.

Responsibility of the body and paint workshop schedule. Planning and management of automobile repair schedule. Operation of insurance procedures.

Face to face customer experience about service reception of damaged cars. Planning the process between the insurance company, the customer and the workshop.