Ulrich Matthes

Angestellt, Team Leader Customer New Product Introduction, Customer Service, ADVA Optical Networking SE
Meiningen, Germany

Fähigkeiten und Kenntnisse

Technical Service for WDM/ OTN/ SDH
Project Management
Product Introduction
Customer Management

Werdegang

Berufserfahrung von Ulrich Matthes

  • Current 11 years and 5 months, since Jan 2015

    Team Leader Customer New Product Introduction, Customer Service

    ADVA Optical Networking SE
  • 2 years, Jan 2013 - Dec 2014

    Product Manager Customer Operations

    ADVA Optical Networking

    • Lead of Introduction of new WDM product releases into Customer Operations Organization (150 people) • Lead of project teams with 2-4 people • Give pro-active input to product development in weekly meetings • Adjust defect fixing in the regular defect reviews • Support of pilot and early customers • Strategic responsibility for knowledge transfer of the product (Trainings, documentation in TechService)

  • 3 years and 9 months, Apr 2009 - Dec 2012

    Technical Services Engineer

    ADVA Optical Networking

    WDM installations at customers worldwide - Commissioning, Training and Troubleshooting - Scheduling and conducting of internal enablings training events - Support and further development of Product Lifecycle Process - TAC-3 support

  • 5 years and 5 months, Nov 2003 - Mar 2009

    Product Engineer New Product Introduction

    ADVA Optical Networking

    New Product Introduction, Project Management, Training and Technical Support, Production Test Development, Cost Analysis, Supplier maintenance

  • 5 years and 10 months, Jan 1998 - Oct 2003

    Technical Leader

    Ahlborn Orgel GmbH

    Technical Leadership (15 team members). Head of Development and Production. 3 new generations of church organs. Installations in Europe, Korea and Italy. Direct project coordination of Italian partnership-company.

Ausbildung von Ulrich Matthes

  • 1994 - 1998

    Communication Engineering

    Fachhochschule Ulm (Donau)

    Communication Engineering, Technical Acoustics, Microcontroller Technology, Digital Technology, EMC

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Russian

    B1-B2 (Gute Kenntnisse)

  • Italian

    A1-A2 (Grundkenntnisse)

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