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Dr. Urs Hafen

Angestellt, Head of Process and Application Services, Turbo Systems Switzerland Ltd. Accelleron
Baden-Dättwil, Schweiz

Fähigkeiten und Kenntnisse

project & program management experience
practical service and maintenance know-how in indu
logistics & inventory mgmt.
pricing mgmt.
business process engineering and consulting
information technology as enabling factor
E-business
mobile service
CRM
SAP / ERP
change management in global companies
Projektmanagement

Werdegang

Berufserfahrung von Urs Hafen

  • Bis heute 2 Jahre und 9 Monate, seit Okt. 2022

    Head of Process and Application Services

    Turbo Systems Switzerland Ltd. Accelleron

    Global responsibility for process and applications in the domain of service, sales, engineering, R&D International team of application owners, process engineers and project managers

  • 7 Jahre und 8 Monate, März 2015 - Okt. 2022

    Head of Global IS Consulting

    ABB Turbo Systems AG

    Responsibility for global Business applications to support global sales & service, development & production Network of ABB Turbo Charging (CRM, Service Mgmt., Installed Base Mgmt., Product Configuration, B2B Integration, CAx, PLM, MES).

  • 2 Jahre und 2 Monate, Jan. 2013 - Feb. 2015

    Head of Business Consulting & Project Mgmt.

    ABB Schweiz AG

    Leading teams of technical solution architects (Java, .net, Mobile apps, Lotus Notes), prject managers, ISTrainers and IS consultants, service program mgmt. (Mobile service, CRM,...)

  • 11 Monate, Feb. 2012 - Dez. 2012

    Head of IS Process Consulting & Project Mgmt.

    ABB Schweiz AG

    Leading team of project managers, IS trainers and IS process consulting, service program mgmt. (mobile service, CRM, contact center)

  • 3 Jahre und 3 Monate, Nov. 2008 - Jan. 2012

    Service Program Manager

    ABB Schweiz AG

    Service strategy deployment, program mgmt. of several service process engineering projects in the area of mobile service, CRM, customer contact center, global strategy project

  • 4 Jahre und 10 Monate, Jan. 2004 - Okt. 2008

    Head of Service Business Competence Center

    Bosch Packaging Services

    Leading a team of service process and SAP experts, global service process owner, global pricing, logistics and inventory mgmt. responsibility, deputy of business unit leader, roll-out manager service business model

  • 3 Jahre und 1 Monat, Jan. 2001 - Jan. 2004

    Head of Service Business Competence Center

    SIG Pack Services

    Leading a team of service process and SAP experts, global service process owner, global pricing, logistics and inventory mgmt. responsibility, deputy of business unit leader, build-up of global service ERP, B2B infrastructure, E-business framework

  • 1 Jahr und 1 Monat, Jan. 2000 - Jan. 2001

    Business Process Manager

    SIG Pack Division

    Project manager for build-up of new service company, SAP implementation project

  • 1 Jahr und 4 Monate, Okt. 1999 - Jan. 2001

    Project manager, assistent of Division head

    SIG Pack Division

    Project manager for service strategy implementation, project manager for SAP service mgmt. implementation

  • 4 Jahre, Okt. 1995 - Sep. 1999

    Scientific assistant

    ETH Zürich

    Project mgmt. of different research projects, consulting projects, main focus on business process engineering and change mgmt.

Sprachen

  • Deutsch

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