Dr. Urs Hafen
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Urs Hafen
- Current 3 years and 8 months, since Oct 2022
Head of Process and Application Services
Accelleron Switzerland Ltd.
- 7 years and 8 months, Mar 2015 - Oct 2022
Head of Global IS Consulting
ABB Turbo Systems AG
Responsibility for global Business applications to support global sales & service, development & production Network of ABB Turbo Charging (CRM, Service Mgmt., Installed Base Mgmt., Product Configuration, B2B Integration, CAx, PLM, MES).
Leading teams of technical solution architects (Java, .net, Mobile apps, Lotus Notes), prject managers, ISTrainers and IS consultants, service program mgmt. (Mobile service, CRM,...)
Leading team of project managers, IS trainers and IS process consulting, service program mgmt. (mobile service, CRM, contact center)
Service strategy deployment, program mgmt. of several service process engineering projects in the area of mobile service, CRM, customer contact center, global strategy project
- 4 years and 10 months, Jan 2004 - Oct 2008
Head of Service Business Competence Center
Bosch Packaging Services
Leading a team of service process and SAP experts, global service process owner, global pricing, logistics and inventory mgmt. responsibility, deputy of business unit leader, roll-out manager service business model
- 3 years and 1 month, Jan 2001 - Jan 2004
Head of Service Business Competence Center
SIG Pack Services
Leading a team of service process and SAP experts, global service process owner, global pricing, logistics and inventory mgmt. responsibility, deputy of business unit leader, build-up of global service ERP, B2B infrastructure, E-business framework
- 1 year and 1 month, Jan 2000 - Jan 2001
Business Process Manager
SIG Pack Division
Project manager for build-up of new service company, SAP implementation project
- 1 year and 4 months, Oct 1999 - Jan 2001
Project manager, assistent of Division head
SIG Pack Division
Project manager for service strategy implementation, project manager for SAP service mgmt. implementation
Project mgmt. of different research projects, consulting projects, main focus on business process engineering and change mgmt.
Sprachen
German
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