Valentina Fulton-Vulpius

The firm is a handling agent providing ground services. My dutites and services included the following: Point of Entry for a large-scale airline customer operating at the Berlin-Brandenburg International airport (BER) Interface between operations, management, and customers Ensure compliance with service level agreements Optimization and adaptation of work flows, use of resources and interfaces Management of quality data Deployment as an emergency manager in conflict situations

Operation and service in the German Office for Refugee Affairs Handling and administration of customer and client feedback

Handling and administration of customer & client feedback Assistance for the guests with exceptional and/or unusual situations during their journey

Handling and administration of customer / client feedback Assistance for the guests with exceptional or unusual situations during their journey Quality management

Providing Lounge Services for Air France and British Airways Plc. and their affiliated airline partners

Ground Handling Services provided at the airports in Berlin, Germany. Duties & services included the following: Operational management of the daily traffic (airside & landside) Personnel management of station staff, involving disciplinary measures, planning of staff, training measures Establishment of working guidelines, service level agreements, and procedures Care of and assistance for airlines clients, such as Lufthansa, Swiss, BA, AF Human Resources, communication with works council Budget adminis

Office Management Support with projects and special tasks