Valmire Xhafa

Closesly monitoring shipping, billing, and ensuring that the products the customers paid for are being delivered on due time Working on improving customer service processes Interacting with clients directly, reivewing customer plans, responding to customer inquiries or support requests Proposing new ideas for policies, procedures to be built which would make the above mentioned process much more effective and efficient, and increase customer satisfaction rate

Prepared and updated informative materials about programs and courses of study, university arrangements and worked closely with the Marketing team Recorded, administered and updated student records and files in accordance with policies and procedures in place Built new policies, procedures, manuals, and official forms to be used by PECB University from scratch Managed, monitored and reported on the efficiency, effectiveness and quality of the student service programs

Market research for piloting a new product for one of the markets of CEE (Central Eastern Europe) region Presentations for other team members and senior management Validation of the data quality across the CEE Region Data analysis on Key Performance Indicators across region