Vera Andrade

Conducting periodic reviews, event-driven reviews, onboarding new customers and terminating business relationship, in accordance with applicable AML policies and procedures; Performing background checks on customers, including PEP, sanctions and relevant negative news screening, utilizing software tools, such as World Check One, Prime Screening and Lexis Nexis; Verifying documentation and data required for the KYC/AML process, in order to ensure compliance with all legal requirements.

Managing and communicating with high end client partners on a regular basis; Providing a wide-range support regarding the incentive programs to client partners via e-mail, chat and telephone; Responding and resolving queries from partners and subsidiaries regarding incentive calculation, payment, disbursement and other related queries.

Supporting the team from São Paulo in Brasilia; Analyzing required documentation; Ensuring customer data was complete and accurate; Monitoring and reporting the progress of process; Archiving and scanning documents.

Outsourced for Caixa Econômica Federal, one of the largest banks in Brazil Reviewed customers’ profiles, while handling personal and confidential data and performing financial liability checks. Imported and managed documents into the bank’s internal database. Issued reports to support business decisions regarding insurance claims. Identified and escalated potential risks to the appropriate department.

Outsourced for Claro, a telecom company with 80M+ customers Reviewed customers’ profiles, while handling personal and confidential data and performing documents’ authenticity checks. Identified inconsistencies in customers’ documents that could represent potential fraud risks and escalated to the responsible department.

Receiving incoming calls from customers; Responding to customer questions, complaints and requests; Inserting data into the internal system; Inputting and modifying service order requests based on customer needs; Management and resolution of customer complaints; Identifying and escalating priority issues; Documenting all calls information per standard operating procedures.