Vera Filipova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Vera Filipova
- Current 15 years and 5 months, since Feb 2011
Product Management Support
Sitel Sofia
- dedicated support for limited MPS customers with special handling instructions - trying to develop and retain VIP customers using different marketing tools - ensure clients receive the highest level of service at all times - technical support for DACH countries, providing first call resolution of hardware & software issues
- 3 months, Dec 2010 - Feb 2011
Technical engineer 1st Level
Hewlett Packard Enterprise Sofia
- handling of hardware / software issues for ISS department - develop relationships with prospective and existing clients via phone, email and chat
- 10 months, Mar 2010 - Dec 2010
AVG Support agent
Callpoint New Europe/ Telus
- 1 year and 8 months, Feb 2006 - Sep 2007
Technical office assistant
Liebherr-Hausgeräte Marica EOOD
- translation into German of test reports and productions processes - schedule and plan meetings and appointments - maintain trusting relationships with suppliers, customers and colleagues - sort and distribute communications in a timely manner
Ausbildung von Vera Filipova
- 3 years and 2 months, Oct 2006 - Nov 2009
East European Studies
University of Konstanz, Germany
- department of political science, literature and history with reference to the region of EE
- 1 year and 2 months, Sep 2004 - Oct 2005
History and Philology
Plovdiv University „Paisii Hilendarski", Bulgaria
- 7 years and 1 month, Sep 1997 - Sep 2004
Bulgarian philology and history
Plovdiv University "Paisiy Hilendarski"
Sprachen
German
C1 (Fließend)
English
B1-B2 (Gute Kenntnisse)
Russian
A1-A2 (Grundkenntnisse)
Polish
A1-A2 (Grundkenntnisse)
Bulgarian
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