Vera Filipova

Angestellt, Product Management Support, Sitel Sofia
Sofia, Bulgaria

Fähigkeiten und Kenntnisse

Professional experience
ambitious
organizational skills
ability to work on own initiative
dynamic innovative and target driven
Product management skills
foreign language skills

Werdegang

Berufserfahrung von Vera Filipova

  • Current 15 years and 5 months, since Feb 2011

    Product Management Support

    Sitel Sofia

    - dedicated support for limited MPS customers with special handling instructions - trying to develop and retain VIP customers using different marketing tools - ensure clients receive the highest level of service at all times - technical support for DACH countries, providing first call resolution of hardware & software issues

  • 3 months, Dec 2010 - Feb 2011

    Technical engineer 1st Level

    Hewlett Packard Enterprise Sofia

    - handling of hardware / software issues for ISS department - develop relationships with prospective and existing clients via phone, email and chat

  • 10 months, Mar 2010 - Dec 2010

    AVG Support agent

    Callpoint New Europe/ Telus

  • 1 year and 8 months, Feb 2006 - Sep 2007

    Technical office assistant

    Liebherr-Hausgeräte Marica EOOD

    - translation into German of test reports and productions processes - schedule and plan meetings and appointments - maintain trusting relationships with suppliers, customers and colleagues - sort and distribute communications in a timely manner

Ausbildung von Vera Filipova

  • 3 years and 2 months, Oct 2006 - Nov 2009

    East European Studies

    University of Konstanz, Germany

    - department of political science, literature and history with reference to the region of EE

  • 1 year and 2 months, Sep 2004 - Oct 2005

    History and Philology

    Plovdiv University „Paisii Hilendarski", Bulgaria

  • 7 years and 1 month, Sep 1997 - Sep 2004

    Bulgarian philology and history

    Plovdiv University "Paisiy Hilendarski"

Sprachen

  • German

    C1 (Fließend)

  • English

    B1-B2 (Gute Kenntnisse)

  • Russian

    A1-A2 (Grundkenntnisse)

  • Polish

    A1-A2 (Grundkenntnisse)

  • Bulgarian

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